You report that issue back through the app and therefore the next person won’t have that same problem”
#SURPRISE SOFTWARE MY CHECKBOOK HOW TO#
So basically, if you don’t know how to fix your printer, you go to the user manual, you get a fix but you see an issue. We realised that instead of using these checkbook tools, we should address the root cause of the problem - and the problem is: how do we give operational knowledge to people? If companies are willing to spend hundreds of thousands of euros a year on customer experience technology that does nothing else but create a ticket pass throughout the company and give an answer to the question - there must be a market for a solution that can prevent product questions, returns and issues by providing digital dynamic usual manuals that constantly give feedback and updates as you go. Then when I met my co-founder Daan, he’s a learning expert and fellow serial entrepreneur, we had the perfect opportunity to change the world of instructions. Before SwipeGuide, I owned an agency that created growth through new value propositions and I was leveraging new solutions like checkbook technologies around products and services to drive and change behaviours. So tribal and paper knowledge holds the improvement potential of processes and product hostage. Any generation after me still uses printed instructions or user manuals that you just pull out of a box when you buy a coffee machine. "SwipeGuide was born out of frustration on how user-hostile technical documentation and work instructions are to every generation that is born and raised on new technologies.
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